Return & Exchange Policy
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Return & Exchange Policy

At House of Rajwada, customer satisfaction is our top priority.
We offer Exchange or Store Credit only under the terms below. Refunds are not applicable on any order.

✔ ELIGIBLE FOR EXCHANGE

Exchange can be requested only if:

  • Wrong product delivered

  • Size issue

  • Manufacturing defect (verified by our QC team)

❌ NOT ELIGIBLE FOR RETURN / EXCHANGE

We do NOT accept returns/exchanges for:

  • Sale or discounted items

  • Customized, altered, or made-to-order products

  • Products without original tags or brand labels

  • Products with perfume smell, stains, misuse, or visible wear

  • Products returned without unboxing video proof

  • Accessories (jewellery, belts, dupattas sold separately, etc.)

⏳ EXCHANGE REQUEST WINDOW

You must raise an exchange request within 48 hours of delivery.

Requests raised after 48 hours will not be eligible.

📌 MANDATORY CONDITIONS (PLEASE READ CAREFULLY)

To ensure fairness and avoid return fraud, the following conditions apply:

1. Unboxing Video Is Compulsory

The video must clearly show:

  • Opening the outer courier packet

  • Product being taken out fully

  • Tags and condition clearly visible

Requests without unboxing video will be rejected.

2. Product Must Match Original Condition

  • Tags must be intact

  • Item must be unused & unwashed

  • No stains, perfume smell, or damage

3. Product Must Match the One We Sent

If the returned item does not match the dispatched product,
the exchange/store credit will be immediately rejected.

4. No Refund Policy

Refunds (including COD refunds) are not applicable.
We only provide:
✔ Exchange
✔ Store Credit (valid for 6 months)

🔄 EXCHANGE PROCESS

  1. Email us at houseofrajwada@gmail.com with:

    • Order number

    • Issue description

    • Unboxing video

    • Product images

  2. After approval, ship the item back to us at the provided address.

  3. Once the product passes our Quality Check (QC), we will process:
    ✔ Exchange
    or
    ✔ Store Credit (usable on any future order)

  4. Return shipping cost is to be borne by the customer.

🔐 ANTI-FRAUD POLICY

To protect our small business, we strictly follow QC.

Exchange/Store Credit will be rejected if:

  • Product is swapped with a different item

  • Product is damaged, used, washed, or altered

  • Tags are removed

  • No unboxing video is provided

In such cases, the same product will be shipped back to the customer.

✨ THANK YOU FOR SUPPORTING A SMALL BUSINESS 💛

Your understanding helps us improve quality & deliver better experiences.